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“We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now.” “To the huge community of people and businesses around the world who depend on us: we’re sorry,” Facebook said. In a post on rival platform Twitter on Monday evening, Facebook confirmed its apps were coming back online and apologised to users for a blackout that affected millions of people across the world. Thanks for signing up to the InDaily newsletter.Facebook, Instagram and the widely-used WhatsApp messaging service are gradually returning to normal after an hours-long global outage that disabled the Facebook-owned social media platforms for some six hours. The best local news every workday at lunch time. Several Facebook employees who declined to be named said that they believed that the outage was caused by an internal routing mistake to an internet domain that was compounded by the failures of internal communication tools and other resources that depend on that same domain in order to work. Thousands of users reported issues accessing Facebook websites and apps, according to Downdetector’s Australian site. In Australia, outages began being reported by users of Facebook, Facebook Messenger, Instagram, WhatsApp from about 3am AEDT local time on Tuesday. A similar outage at cloud company Akamai Technologies Inc took down multiple websites in July. The error message on Facebook’s webpage suggested an error in the Domain Name System (DNS), which allows web addresses to take users to their destinations. Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected by the outage.

“Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard’s Berkman Klein Center for Internet & Society. Security experts said the disruption could be the result of an internal mistake, though sabotage by an insider would be theoretically possible.

Shares rose about half a per cent in after-hours trade following resumption of service. Shares of Facebook, which has nearly two billion daily active users, fell 4.9 per cent on Monday, their biggest daily drop since last November, amid a broader selloff in technology stocks. “To every small and large business, family, and individual who depends on us, I’m sorry,” Facebook Chief Technology Officer Mike Schroepfer tweeted, adding that it “may take some time to get to 100 per cent”.